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OurHooray Online Return Policy
We stand by the quality of every item we sell and offer a 30 day return policy. If you change your mind within 30 days of the date you receive your order or part thereof, we are happy to offer a full refund (Excluding original P&P charges). Simply return the items in a new and unused condition in their original packaging and we will refund your purchase. For more information please see below.
Damaged or Defective items
In the unfortunate event that your item(s) should arrive damaged, please contact our support team within 48hours of delivery and we will be happy to arrange a replacement. Defective items can be returned for a full refund including postage and packaging.
Arranging a Return
To arrange the return of your item(s) please scroll down to the footer of our website and select the "Return" option under "Customer Services" or click here.
Enter all the information requested, including the reason for your return. In the case of a defective item being received, please include information on the fault. It is always worth reaching out to our support team first as we may be able to resolve any issues without the need to return the goods.
Once approved please package your item(s) securely and include your RMA number within the parcel. We will be in touch as soon as the items arrive and are inspected by a member of our Quality Assurance team. Once approved a refund/replacement will be issued.
Our return address is:
Returns at OurHooray
61 Hillcrest Heights
The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way. If you require any assistance please contact our support team who will be happy to help.
What is your return policy?
Will I receive my original P&P costs back?
When will I receive my refund for my return?
What should I do if a product has arrived damaged?